Privacy Policy

1、 Scope of application

2、 The personal information we collect

1. Proactively provided information
   • When you register an account, submit consultation forms, apply for samples or technical support, information such as your name, company name, contact information (phone/email), technical requirements description, procurement intention, etc. may be collected for business communication
   • If you participate in online activities or download materials, your IP address, browsing history, and download preferences may be collected to optimize the service experience
2. Automatically collected information
   • By using cookies, log files, and other technologies, we collect your device information (such as browser type, device model), visit time, and page browsing history to analyze website traffic and optimize functionality (you can refuse cookies through browser settings, but it may affect some interaction functions)

3、 Purpose of Information Use

• Business processing: responding to inquiries, providing technical solutions, arranging sample shipping, and subsequent business cooperation
• Service optimization: Analyze user behavior and improve product introductions (such as displaying technical parameters and recommending case studies)
• Security guarantee: prevent network attacks, identify abnormal access, protect your account and transaction security
• Compliance Notice: We will send you necessary notifications regarding privacy policy updates, product iterations, etc. (you may unsubscribe at any time)

4、 Sharing and Disclosure of Information

1. Sharing scope
   • Share information only in the following situations and require the recipient to comply with confidentiality obligations
     • Affiliated companies: may share necessary information with affiliated companies within the group in order to unify service standards
     • Service provider: Entrusting a third party to handle auxiliary services such as data storage and logistics distribution (such as Alibaba Cloud storage consulting records)
     • Legal requirement: Provided upon request by judicial or regulatory authorities (with prior notice, unless otherwise provided by laws and regulations)
2. Prohibited behavior
   We will not sell or rent your personal information to third parties, nor will we use it for commercial marketing unrelated to laser engraving technology services

5、 Storage and retention of information

• Storage period: Information will be retained according to business needs, such as consultation records, which will be kept for 3 years after the end of the cooperation and deleted or anonymized after expiration
• Storage location: Mainly stored on servers within China. If cross-border transmission is involved, security will be ensured through legal means such as standard contract terms

6、 Security protection measures

• On a technical level, encrypted transmission (SSL) and access control permission management are adopted to prevent information leakage
• At the institutional level, employees are required to sign confidentiality agreements and receive regular data security training
• Emergency response: Establish an emergency plan for data security incidents, and notify you within 72 hours in case of any leakage

7、 Your rights

• Query: Obtain a copy of your personal information
• Correction: Modify errors or supplement missing information
• Delete: Apply for deletion of information within the scope permitted by law (such as account cancellation)
• Withdrawal of consent: Withdrawal of authorization for information processing (without affecting actions already processed before withdrawal)

8、 Protection of Minors

9、 Cookie Policy

• We use cookies to record your login status and preferences in order to provide personalized content
• You can clear cookies through browser settings, but it may affect the use of features such as' remember account

10、 Update of Privacy Statement

11、 Contact Information